Party Pavillion strives to get your packages to you super fast! Generally we will dispatch your standard party items within 2 business days of receiving payment. Personalised items sometimes incur a longer wait if this is the case we will contact you.
Returns are accepted on general items if items are still in the same condition as received including packaging. If items are a simple change of mind, or not recieved in time we will refund item price only. If you receive your order and have any issues with it please feel free to contact us.
Refunds/ replacements are offered if you receive your order and something is broken please contact us with a photo of the damage so we can organise a replacement or refund.